Staff at Lancashire County Council’s care homes and day centres have been recognised for the excellent level of customer service they provide. The older people’s services team, which runs 17 residential care homes and 13 day centres, has been accredited with the Customer Service Excellence standard following a recent inspection. Customer Service Excellence is a nationally-recognised standard which was introduced by the government as a way to improve services. This standard focuses on issues that research has proven are important to customers, such as service delivery, timeliness, staff attitude, professionalism and the quality of information provided.
County Councillor Graham Gooch, cabinet member for adult services, said: “I’m pleased our older people’s services team has once again been recognised for the excellent levels of service it provides.
“Staff provide invaluable support to people who live in our care homes and for people who need daytime support at our day centres. “They work tirelessly day in, day out, and as well as providing support and care, they run a wide variety of activities which help improve people’s quality of life. “Inspectors praised the comprehensive knowledge of our staff, exemplary employee training, good staff attitude and the provision of clear information through measures such as dementia friendly signage, menu boards and pain assessment charts following their assessment visit. “This is very reassuring for the hundreds of people who already use our day centres and care homes and their families, and anyone else who may be considering using our services.
“Well done to everyone at our older people’s service on achieving the Customer Service Excellence standard.” The county council runs residential homes and day centres in each district of Lancashire. You can find out more about our day centres at our adult social care page. https://www.lancashire.gov.uk/health-and-social-care/adult-social-care/older-people-services/day-time-support/
For more information about our residential care homes, visit our older people’s services page. https://www.lancashire.gov.uk/health-and-social-care/adult-social-care/older-people-services/